helatv.lk - Privacy Policy

Last Updated: May 11, 2025

Welcome to helatv.lk! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services. Please read this policy carefully. By accessing or using helatv.lk, you agree to the terms of this Privacy Policy.  

1. Information We Collect

We may collect the following types of information from and about you:  

• Information You Provide Directly:

  • Account Information: When you register for an account, we may collect your name, email address, phone number, username, and password.
  • Payment Information: If you subscribe to a paid service, we may collect your billing address and payment details (e.g., credit card information). Please note that payment information is often processed by third-party payment processors, and we may only retain limited information, such as transaction IDs.
  • Communication Data: If you contact us for support or inquiries, we may collect your name, email address, phone number, and the content of your communication.
  • User Content: Any comments, reviews, or other content you post on our website.
  • Preferences: Information about your movie preferences, viewing history, and any settings you adjust within your account.

• Information Collected Automatically:

  • Usage Data: We collect information about how you use our services, including the movies you watch, the dates and times of access, the duration of viewing sessions, and your interactions with our website features.
  • Device Information: We collect information about the device you use to access our services, including the device type, operating system, browser type, IP address, device identifiers, and mobile network information.  
     
  • Location Data: With your consent, we may collect information about your precise location. We may also infer your general location based on your IP address.
  • Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities. These technologies help us personalize your experience, analyze website traffic, and for other operational purposes. You can manage your cookie preferences through your browser settings.  
     

2. How We Use Your Information

We may use your information for the following purposes:

• To Provide and Maintain Our Services: To manage your account, provide you with access to our content library, personalize your viewing experience, and ensure the proper functioning of our website.  
   
• To Process Payments: To process your subscription fees and manage billing.
• To Communicate With You: To respond to your inquiries, provide customer support, and send you important notices, updates, and promotional materials (where permitted by applicable law).
• To Improve Our Services: To analyze user behavior, identify trends, personalize content recommendations, and develop new features and functionalities.
• To Ensure Security and Prevent Fraud: To monitor and protect our website and users against unauthorized access, fraud, and other illegal activities.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.
• For Marketing and Advertising: To send you promotional emails and offers about our services and related content that may be of interest to you (subject to your consent where required).
• To Personalize Content: To recommend movies and other content based on your viewing history and preferences.

3. Disclosure of Your Information

We may share your information with the following categories of recipients:

• Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, providing customer support, conducting data analysis, sending emails, and performing other services on our behalf. These providers are contractually obligated to protect your information.  
   
• Business Partners: We may share aggregated and anonymized information with business partners for analytics and marketing purposes.
• Legal Authorities: We may disclose your information to law enforcement agencies, government authorities, or other third parties if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.  
   
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.  
   
• With Your Consent: We may share your information with third parties with your explicit consent.  
   

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.  

5. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:

• Access: Request access to the personal information we hold about you.  
   
• Correction: Request that we correct any inaccurate or incomplete personal information.  
   
• Deletion: Request the deletion of your personal information.  
   
• Objection to Processing: Object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction of Processing: Request that we restrict the processing of your personal information.
• Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.  
   
• Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.  

6. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.  

7. Children's Privacy  

Our services are not intended for children under the age of 13 (or the applicable legal age in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.  

8. Links to Other Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.  

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Privacy Policy.  

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Thank you for using helatv.lk! We hope you enjoy our selection of movies.